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Shopped online and I've been receiving goods that have been damaged, how do I return these?

I damaged somthing at the mall but I didn't mean it.

Wrong punching of product in a store

Where can I find a company with higher rebates when I do online shopping?

Can I borrow money for the things I want to buy in the mall?

I have a friend that has a hearing disability with ID, can she avail discounts when he travel across country?