No esponse to email claims and poor customer care service
Don’t bother to buy insurance from them no matter how cheap they offer it as they do not response to email claims and when one calls them for an update, one is told that it takes two months to REVIEW a claim. Well in my case one month had passed and they wrote back to me asking to prove that I travel outbound and other documents. Now my question is why they did not asked for such documents within a week of my claim submission? Please avoid this company!
Products mentioned by this review
HLAssurance Single Trip
In Travel Protect360, you will be able to have a peace of mind during your travel experience because if something happened, it will be covered. They provide an immediate post-journey medical claims cover, high medical overseas benefit and extensive travel inconvenience benefits.21
Providers mentioned by this review
HL Assurance is a licensed general direct insurer and also a member of the General Insurance Association in Singapore. It is a member of Hong Leong Financial Group Berhad which is a conglomerate established as a trading company in 1963 in Malaysia. Hong Leong Financial Group is a preeminent provider of financial services, manufacturing, distribution, property, and infrastructure development through its subsidiaries and associate companies which are listed on stock exchanges of Malaysia, Singapore, Hong Kong, Manila, and Europe. HL Assurance accommodates both its customers and intermediaries through an extensive range of insurance policies for both personal and commercial purposes functioning as Travel Insurance, Home Contents Insurance, Car Insurance, Mobile Phone Insurance, Fire Insurance, Personal Accident Insurance, Maid Insurance, Property Insurance, Casualty Insurance, Engineering Insurance, Business Packages.no reviews2