Terrible customer service in Singapore.

This folks have a terrible customer service in Singapore. If you have a problem, then good luck trying to contact them. I requested for refund and stop any payment to a certain company because I did not receive the ordered items and there was no delivery schedule or whatsoever. The reply was really classic, "Thank you for reporting this case, after reviewing your case, we found that this transaction was not unauthorized and hence couldn't be covered under PayPal Purchase Protection" and just like that the case was closed.