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Who can confirm for me if the card-issuing bank can help me to stop payment and cancel the remaining IPP transactions on my Citibank SMRT Card with the merchant that I have signed up?

I am hoping to get clarification as regards transactions with my Citibank SMRT Card and in particular if the card-issuing bank can help to stop payment and cancel the remaining IPP transactions with a merchant that I have signed up? I require this majorly because it appears the merchant has stopped business.

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