What do I do if I did not authorize transactions charged to my HSBC Visa Platinum Credit Card?

What should I do if there are transactions charged to my card which were not authorized by me? How do I raise a dispute for transactions charged to my card without my authorization?

  • user image

    No Name

    I highly advice that you call the customer service centre immediately if your card is lost, stolen, or if fraudulent transactions have been made on it. Customer service officers will help you to block your credit card immediately and also guide you on how to submit a dispute declaration form for the unauthorized transactions. I think it is possible to download the dispute declaration form the banks website. You should mail it back to HSBC after filling for review and processing by using the business reply envelope printed at the back of the form. Please include all supporting documents to substantiate your dispute.

    2019.08.01 3:6

    Please leave your knowledge and opinion!

    Recommending Reviews

    Fantastic Rewards

    HSBC VISA Platinum Credit Card

    A 5% cash rebate on fuel purchases and a 16% instant discount is a great deal for me I must say, the HSBC VISA Platinum Credit Card indeed makes driving more fun for me as i always look forward to the 16% instant discount plus 5% cash rebate on all fuel spend at Caltex and Shell stations

    Family Package Rewards

    HSBC VISA Platinum Credit Card / HSBC Bank Singapore

    My family had a really fun time with the 10% off Siam Adventure Club Family Package Booking which came with breakfast for 2 adults and up to 2 kids with a Kids room setup in room and full access to kids activities. We even enjoyed daily evening drinks for whole family on selected menu from 5pm to 6pm.

    Gives you 5% cashback on telco bills with a minimum spend of $400

    HSBC VISA Platinum Credit Card / HSBC Bank Singapore

    Must times majority of credit cards offer cashback on daily needs like transportation and food but they neglect other important necessity such as the common internet. Anyway the HSBC Visa Platinum credit card is such a rare card as it gives you 5% cashback on telco bills with a minimum spend of $400. In addition, it gives you modest rebates on groceries and petrol, so you can also use it as an all-purpose cashback card.

    Spend of $400 a month gets 5% cashback on telco bills and 3% cashback on groceries and petrol

    HSBC VISA Platinum Credit Card / HSBC Bank Singapore

    I love the features which allows a Spend of $400 a month to get 5% cashback on telco bills and 3% cashback on groceries and petrol. They also observe a low cashback cap of $60 per quarter that is $20 a month and one must spend the amount consecutively for 3 months in order to get the cashback or alternatively, spend $800 a month and get 5% on telco bills, groceries and petrol, capped at $120 per quarter.

    Related Forums

    What skills should I have to be a good investor?

    Why should I invest my money in Singapore?

    What are Stocks?

    WHat is the cheapest unlimited mobile data plan in Singapore?

    I'm looking for an unlimited mobile data plan that is cheap and reliable. I already have one which offers me Unlimited data and unlimited call and SMS but I'm currently on a budget and I don;t really call or send SMS so I'm looking for a low priced but reliable unlimited mobile data plan with adequate speed.

    Who are the foreigner that would affected by the changes in the laws of borrowing money?

    How do U apply for a telephone line in Singapore?

    Related Reviews

    Customer care service at top notch

    American Express True Cashback Card / American Express International

    This is my first credit card and I was pleased with the process as the application was absolutely stress free and smooth with customer care service at top notch. I actually felt taken care of and it appeared I could rely on customer care service for virtually any issue. Plus they have a simple tracking system of cashback rewards, with a good App and web UI/UX.

    Spa privileges that come with card membership

    American Express Platinum Credit Card / American Express International

    I find it very pleasant and rewarding the Platinum Wellness offerings of the AMEX Express Platinum Credit Card as I get to rest and replenish after a hard week at work. I treat myself to spa privileges that come with my Card Membership with spa vouchers from Adeva Spa, Spa Rael and The Ultimate. I do this one’s a week and enjoy up to 40% off à la carte spa services at Adeva Spa, Spa Rael and The Ultimate. Simply relaxing and feels good to be pampered.

    Emergency legal and medical assistance

    American Express Platinum Reserve Credit Card / American Express International

    Seldom would you find a card that has your best interest at heart as the AMEX Express Platinum Reserve Credit Card with its Emergency legal and medical assistance even when you are anywhere in the world. You can enjoy privileges around the globe with Live the World and American Express with all round protection against accidental damage or theft for your purchases.

    Poor Customer Service

    Citi Rewards Card / Citibank Singapore

    I am quite very disappointed with this card as I have never received the vouchers for all the points I have accumulated so far. I have on several occasions made complaints via the phone and even in person, but all to no avail. I would not recommend this card to anyone for this reason, i have to say unfortunately.

    This card gives me $80 cash rebates every month.

    OCBC 365 Credit Card / Oversea-Chinese Banking Corporation

    I fancy the OCBC 365 credit because it has cash rebate of $80, but only after you full fill their criteria. They require a minimum spending of $800 per month which in turn earns interest from different spending. This card suits me just fine being that I have broad spending habit and in the process it gives me $80 cash rebates every month. My only dislike is the rebate on the general spending which is 0.3%.

    Complimentary Night Stay a Success

    Citi Cash Back Visa Card / Citibank Singapore

    Very impressed by the complimentary night stay I got after I made bookings for a five nights stay at a resort I spent my birthday at in Malaysia. Even more pleasing was the complimentary golf games at a high quality golf courses in Malaysia. As a matter of fact, I had as much as six complementary golf games.