What do I do if I did not authorize transactions charged to my HSBC Visa Platinum Credit Card?
What should I do if there are transactions charged to my card which were not authorized by me? How do I raise a dispute for transactions charged to my card without my authorization?
Products mentioned in this forum:
HSBC VISA Platinum Credit Card
HSBC Visa Platinum Credit Card paved way for a flexible program that allows cardholders to save from dining, groceries and fuel purchases while at the same time enables cardholders to earn cashback. As their slogan goes: "Make family time more fulfilling", it truly empower cardholders to spend more quality time with their loved ones, apart from the 5% cashback for Dining, Groceries and Fuel purchases,it also offers a wide variety of benefits for Leisure, Dining,Travel, Enrichment, Shopping and more offers that the cardholder and family can enjoy.44
I highly advice that you call the customer service centre immediately if your card is lost, stolen, or if fraudulent transactions have been made on it. Customer service officers will help you to block your credit card immediately and also guide you on how to submit a dispute declaration form for the unauthorized transactions. I think it is possible to download the dispute declaration form the banks website. You should mail it back to HSBC after filling for review and processing by using the business reply envelope printed at the back of the form. Please include all supporting documents to substantiate your dispute.