Citibank Singapore Rating & Review 2021

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No. 1 U.S. bank with about 200 million accounts

Citibank Singapore Limited is a branch bank of Citibank, N.A. headquartered in New York, U.S.A. and was present in Indonesia in 1918 through its previous company, The International Banking Corporation in Batavia and Surabaya. In 1989 Citibank started its credit card business in Indonesia. Citibank is one of the pioneers of the credit card business in Indonesia by always presenting quality products and making innovations for the satisfaction of its customers. This privilege then continued in the following years by introducing various other banking services online. Until now, Citibank Bank has issued a variety of banking service products, including credit card products that offer various facilities and ease of transactions for its users, as well as various attractive promo offers.

40 reviews

Bank

Pleasant Rewards

Citi PremierMiles Visa Card / Citibank Singapore

In my opinion, this card is one of the best cards in the market especially as there are no expiry date to miles earned and an amazing 2 VIP airport lounge access. I love the fact that the card can be used for major big ticket items and to clock mileage. Redemption can be done easily without hassle and customer service staff are very helpful

Poor Customer Service

Citi Rewards Card / Citibank Singapore

I am quite very disappointed with this card as I have never received the vouchers for all the points I have accumulated so far. I have on several occasions made complaints via the phone and even in person, but all to no avail. I would not recommend this card to anyone for this reason, i have to say unfortunately.

Complimentary Night Stay a Success

Citi Cash Back Visa Card / Citibank Singapore

Very impressed by the complimentary night stay I got after I made bookings for a five nights stay at a resort I spent my birthday at in Malaysia. Even more pleasing was the complimentary golf games at a high quality golf courses in Malaysia. As a matter of fact, I had as much as six complementary golf games.

Zero Travel Related Online Merchants

Citi Prestige Card / Citibank Singapore

The Citi SMRT card is a pretty decent card for spending but they unfortunately exclude travel related online merchants. This to me is the downside of the card and may be a reason to get another card for travel websites.

This used to be the best miles card around primarily because of the little to no restrictions on the types of transactions eligible for miles.

Citi PremierMiles Visa Card / Citibank Singapore

In my opinion, this used to be the best miles card around primarily because of the little to no restrictions on the types of transactions eligible for miles. Unfortunately this is no more based on the new card agreement on their site, a whole bunch of transactions are now excluded from earning miles. Excluded transactions include any top-ups or payment of funds to payment service providers, prepaid cards and any prepaid accounts and also bill payments will also be excluded.

I love this card because it comes with basic travel insurance

Citi PremierMiles Visa Card / Citibank Singapore

The Pros that stand out for me with this card include the fact that the card is good for general spending while miles you accumulate with this card do not expire while there are many miles programs available for conversion. The card offers high miles per dollar for selected merchants with a free lounge pass yearly. Finally I just love that the card also comes with basic travel insurance. On the other hand the cons is that the card is not as fantastic if you are accumulating miles for large ticket items.

I am blown away by the many promotions and discounts for flight, hotel, dining and shopping

Citi PremierMiles Visa Card / Citibank Singapore

This is a good card and getting approval took me 2 days and was generally hassle-free. I like that the points with the card don’t expire and I am quite blown away by the many promotions and discounts for flight, hotel, dining and shopping. I don’t know if my mind will change in a few months down the line but at the moment, I have no complaints using this card.

I am willing to hold on to this card for its renewal miles bonus

Citi PremierMiles Visa Card / Citibank Singapore

Too bad that it takes such a long time to convert transactions to miles while some daily transactions like top-up Ezlink card won’t be converted to miles. I am really not crazy about miles but I am willing to hold on to this card for its renewal miles bonus of 10,000 miles - $1 to 50 miles. Best deal I must say and the miles do not expire. In conclusion they have a decent miles earning though not the best.

10X Rewards points on shopping all year long, either online, offline or overseas

Citi Rewards Card / Citibank Singapore

My mother has been using this Citibank rewards card for many years and says what she loves about it is the 10X Rewards points on her shopping all year long, either it be online, offline or overseas. It simple makes her shopping more rewarding. Plus Citibank has an amazing range of merchandise for her to redeem using her rewards points, her favourite being to use her reward points to get Takashimaya vouchers which has no expire date to it too.

Prompt and hassle free in annual fee waiver and late payment finance charges

Citi Rewards Card / Citibank Singapore

Citibank has generally been very prompt and hassle free in waiving annual fee and also late payment finance charges. Additionally it is the best in the market right now when paired with Apple Pay to give 20x Citi Dollars, with no cap, and 10x Citi Dollars on a good range of stuff. This is my number one card of choice right now, and if you have an iPhone, I highly recommend adding this card into your Apple wallet right now.

Bonus points are capped at $12,000 worth of spending per year

Citi Rewards Card / Citibank Singapore

I hate to cast a dark shadow on this card but the only downside i notice is that bonus points are capped at $12,000 worth of spending per year, while points across all Citi cards don't pool, but please let that not be a reason to avoid the card as the benefits greatly outweigh the costs and I strongly recommend this card if you want to gain miles at an unbelievable speed.

I am yet to receive the vouchers for all the points accumulated so far

Citi Rewards Card / Citibank Singapore

I really regret that I had chosen this card in the first place as it is not what I bargained for. I have actually never received the so-called vouchers for all the points I accumulated so far, even after I have raised the issue several times over the phone and even in person. Sadly all my efforts have been to no avail. This is bye-bye for me and any Citibank credit cards again.

Earn additional bonus cashback with minimum spending of $888 in the statement month

Citi Cash Back Visa Card / Citibank Singapore

Generally speaking, I find this card to be pretty good card as quite a number of the merchants that they partner with for the promotions are those whom I visit frequently to earn a decent cash rebate from my purchases and overall spending. And not until recently did I realize that one can get to earn additional bonus cashback with minimum spending of $888 in the statement month, so therefore with proper planning on all your bigger purchase it can help you gain more cash rebates faster.

With this card you can get cash back by charging to the card and also get rebates or discounts

Citi Cash Back Visa Card / Citibank Singapore

Best card ever! I have been using their Citibank Credit Cards since 8 years ago. They are probably the pioneers of cashback cards in Singapore essentially changing from their Dividend card to Cashback card. I would like to point out that with this card you can get cash back by charging to the card and also get rebates or discounts for Lazada purchases and Petrol station top up too.

The card charges me interest every month despite me ensuring to pay up the full figure

Citi Cash Back Visa Card / Citibank Singapore

This card has not been pleasant for me, as a matter of fact I am having regrets about it. The card charges me interest every month despite me ensuring to pay up the full figure. I am left to assume that maybe these monthly interest were incurred due to lead-time of requesting them to rectify the previous error. Whatever the reasons may be, I just know that I am not happy with this card presently.

Very bad customer service is making it difficult for me to continue holding this card

Citi Cash Back Visa Card / Citibank Singapore

Even as all forms of customer service is done online one would expect that they would make the online customer service seamless however bad customer service is making it difficult for me to commute when problems arises. I even went further to send emails through my account asking them to return my call back, but received none till date save for tons of calls from their marketing department promoting their loans and other services

I have to say this is not a good system and there are better cashback cards out there

Citi Cash Back Visa Card / Citibank Singapore

In respect to the cashback, I was informed that we need to accumulate 50 points before we can redeem it out. This prompted me to be using the card very frequent, but still the percentage of cashback was so low that I only succeeded in reaching 30 points. I have to say this is not a good system and there are better cashback cards out there.

I spend more for petrol and essentials bills and the rebates allow me to earn even more at the same time.

Citi Cash Back Visa Card / Citibank Singapore

It is one of my favourite cards and I must say quite a great card to own indeed as the rebate system makes me spend even more. Basically I do a lot of driving during the week and even on weekends and I noticed that as I spend more for petrol and essentials bills, the rebates allows me to earn even more at the same time.

A credit card that fits perfectly with my needs and rewards banking relationships

Citi Prestige Card / Citibank Singapore

I think Citi Prestige is a very unique credit card that fits perfectly with my needs and rewards banking relationships. The card rewards with additional Citi ThankYouSM Points for your relationship with Citibank Singapore Limited, based on your spending and depth of relationship. So essentially you can earn unlimited Citi ThankYou points.

3.25 Points for every dollar you spend locally and 5 Points for every dollar you spend overseas

Citi Prestige Card / Citibank Singapore

Nothing beats earning 3.25 Points for every dollar you spend locally and a cool 5 Points for every dollar you spend overseas. There is also no limit to how many Points you can accrue and interestingly still they never expire, so you can keep saving for a reward you really want.

Use your Citi Prestige Card with confidence wherever you are in the world

Citi Prestige Card / Citibank Singapore

The cards global acceptance is enhanced by the Chip-based technology, which basically ensures that you can use your Citi Prestige Card with confidence wherever you are in the world. An embedded microchip turns your account information into a unique code that is difficult to duplicate or clone thereby ensuring you enhanced fraud protection.

Affords users unlimited complimentary access to hundreds of VIP airport lounges

Citi Prestige Card / Citibank Singapore

Citi Prestige card affords users unlimited complimentary access to hundreds of VIP airport lounges in cities around the world through Priority Pass. The icing on the cake is that there are no membership fees, no lounge pass fees, you simply just present your Priority Pass membership card at the desk and gain unlimited access to airport lounges around the world.

Lodging a dispute with my bank regards to my card was stress-free and express

Citi Prestige Card / Citibank Singapore

Lodging a dispute with my bank in regards to my card was stress-free with express processing. I contacted the bank’s 24-hour customer service hotline to lodge my dispute and was advised on the process required to submit a dispute resolution form. The time taken to resolve a disputed transaction may vary depending on the complexity of the case. Generally, resolution on a dispute may range between approximately 4 weeks for simple cases to about 12 weeks for more complex ones, assuming all required documentation has been promptly provided upon request.

This is one of those rare online shopping cashback cards with no minimum spend

Citibank SMRT Card / Citibank Singapore

This is one of those rare online shopping cashback cards with no minimum spend. However, you shouldn’t use this card for online travel bookings as it’s excluded from the online category. Also, when buying movie tickets or fast food online, your spending could come under online shopping rather than their original spend categories, for which you will earn 2.7% for a total spend below $300 or 3% for a total spend above $300. If monthly spending is at least $300, you enjoy up to 3% savings on online shopping 2.7% + 0.3% that is if monthly card spend is at least $300.

The main drawback with this card is that it doesn’t reward for more extravagant expenses in life

Citibank SMRT Card / Citibank Singapore

That’s where the Citibank SMRT Card stands out from the pack as this is a card for average Singaporeans who are not interested in cultivating a lifestyle to impress their peers, and also for young and budget-conscious families it also works as an all-purpose cashback credit card. The main drawback is that it doesn’t really reward you for some of the more extravagant expenses in life. For instance, air tickets and hotel stays are quietly excluded from their cashback offer for online shopping, as are all restaurant dining and entertainment.

The card automatically comes with EZ-Reload enabled on it

Citibank SMRT Card / Citibank Singapore

When you get the card, it will automatically have EZ-Reload enabled on it. There’s no convenience fee for EZ-Reload auto top-up transactions, and you can get up to 1.7% or 2% (if you hit the min. spend of $300) in rebates. It used to be that one can exchange the SMRT$ (rebate) for vouchers to top up the EZ-Link card, but they stopped that. Now can only can use it to exchange other kind of vouchers like Giant and Popular.

The card allows for the exchanging of the rebate for cash rebate

Citibank SMRT Card / Citibank Singapore

Lately I noticed that the card allows for the exchanging of the rebate for cash rebate. This to me is the actual crowd pleaser as compared to exchanging for vouchers at shops that I don’t want to shop at in the first place. The cash rebate has to be done via SMS anyway and you can glance their product page for the exact details.

Quick Cash has the lowest published interest rates on the market and no processing fees

Citi Personal Loans / Citibank Singapore

The Citibank personal loan also known as Quick Cash, has the current lowest published interest rates on the market and also no processing fees, although with the caveat that the promo rate is for new-to-Citi customers or you don’t have a Citibank credit card. If you are in need of money fast, Citibank promises approval of your loan within one hour but subject to eligibility. Upon approval, funds will be deposited the next working day if to a Citibank account or up to 5 working days later for non-Citibank accounts.

Apply for a Citi Quick Cash to pay for urgent expenses such as medical bills and business expenses,

Citi Quick Cash / Citibank Singapore

One can us the Citi Quick Cash for big ticket purchases and projects like home renovations while you can basically use the Citi Quick Cash for any type of expenses. On the other hand, you can also apply for a Citi Quick Cash to pay for urgent expenses such as medical bills, business expenses, unexpected repairs and much more. With Citi Quick Cash, the possibilities are in fact endless. You can also convert your unutilised credit limit to cash in your Citi Deposit Account in 60 seconds. A major plus is that you can get the cash on your terms and anytime on your mobile phone and repay with plans up to 60 months. No documents required and no hidden fees.

Enjoy the convinence of merging debts into one account with a fixed interest rate.

Citi Debt Consolidation Plan / Citibank Singapore

Debt consolidation loans from Citibank allow you to merge debts into one account with a fixed interest rate. Citibank bundles the debt consolidation loan into the Citibank Debt Consolidation Plan. This plan also provides you with a capped revolving credit facility, to be used as a payment method for daily expenses. If you need to get your debts organised, consider a debt consolidation plan from Citibank.