When I called AIG the customer service helped me to change my tickets immediately without any additional cost

As a student I once lost my passport and had to reschedule my flight, when I called AIG the customer service helped me to change my tickets immediately without any additional cost. I recommend them for an easy claims process for flight delays. You should be aware that buying a policy is like buying a contract. AIG may sell one of the most expensive insurance but there are worth it in my opinion.

Products mentioned by this review

AIG Travel Guard Direct Enhanced

Given that TravelGuard Direct insurance is the only insurer in Singapore with owned global service worldwide. The payment is through Paynow which is hassle-free. TravelGuard Direct can cover you in unexpected situations like natural disasters, strikes at airport, family and home emergencies, and advisory non-essential travel. They also gives travel and accomodation coverage, visa costs, and excursion costs. .

4

1

Providers mentioned by this review

AIG Asia Pacific Insurance

AIG Asia Pacific Insurance Pte. Ltd. is one of the largest general insurance companies in Singapore which provides an extensive range of creative and innovative solutions to the ever-changing needs of individuals and corporate clients. The company has been providing insurance facilities since 1953 and operates in more than 80 countries and jurisdictions. The company has received numerous accolades during its years of service including which are titles "general insurance company of the year" by the Asia Insurance Industry Awards and "Insurance In-house Team of the year" by the Asian legal business southeast Asia law awards in and was ranked 60th on the Fortune 500 list in 2018. The company's insurance policies span over Auto, Home, Travel, Personal Accident, Professional Liability, Employer Liability, Marine Cargo and Small Business, just to name a few. On December 31, 2017, AIG had $65.2 billion in shareholder equity and the company also employs around 56,400 people.

no reviews

4

Please leave your knowledge and opinion!

Recommending Reviews

AIG seems to concentrate all their resources on the upper tier plans

In all honesty, the AIG Travel Guard plans offer really poor value on their Basic plan, and only step up on the Standard plan. So if you’re looking for a cheap and good deal, you can skip AIG completely. The basic plan may be cheap but it is most definitely not good. The only reason you might want to get the low- to middle-tier AIG travel insurance is if you booked your trip via a travel agency and they have some kind of exclusive discount that’ll put it back in the competition.That said, the upper-tier travel insurance plans have surprisingly good coverage, so if you want to buy from AIG, go big or go home. AIG seems to concentrate all their resources on the upper tier plans. Plus, in terms of turnaround time, AIG is not bad – they’re willing to commit to a 10 working day turnaround time from claim to settlement. They’re not the only ones who do this, but it’s better than nothing.

Travel Guard Direct Basic / AIG Asia Pacific Insurance

This guys have a very bad claims process

The AIG Travel Guard Direct provides four plan types with varying levels of coverage. By choosing the one that best suits your travel needs, you get insured, spend and travel wisely with AIG Travel Guard Direct. Alas!They have a very bad claims process, when I submitted my medical receipts for processing, no reply was given from AIG and my claim was left hanging. I have to call the staff 2 weeks later, which they claim that they did not receive until I make some noise before they suddenly "found the receipts" and process the claim.

AIG Travel Guard Direct Standard / AIG Asia Pacific Insurance

A 10 working day turnaround time from claim to settlement

If you’re looking for a cheap and good deal, you can skip AIG completely as the Supreme plan is acceptable but pricier than similar products on the market however it has surprisingly good coverage, so if you want to buy from AIG, go big or go home. AIG seems to concentrate all their resources on the upper tier plans.Plus, in terms of turnaround time, AIG is not bad – they’re willing to commit to a 10 working day turnaround time from claim to settlement. They’re not the only ones who do this, but it’s better than nothing

AIG Travel Guard Direct Supreme / AIG Asia Pacific Insurance