How long do I have to wait for my bank to resolve a disputed transaction with my CIMB CashLite?

How long do I have to wait for my bank to resolve a disputed transaction with my CIMB CashLite and some wrong over charge I noticed from merchant and reported to the bank, does anyone have similar experience and time window?

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    The time taken to resolve a disputed transaction may vary depending on the complexity of the case. Generally, resolution on a dispute may range between approximately 4 weeks for simple cases to about 12 weeks for more complex ones, assuming all required documentation has been promptly provided upon request. Following which a chargeback occurs when a card-issuing bank, in accordance with the dispute resolution process of the Card Scheme, initiates a reversal against the merchant for violation of card acceptance procedures or failure to fulfil some of the terms and conditions of the transaction

    2019.08.01 4:36

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