No refund store but gave a damaged item

I ordered an eyeshadow palette online together with other make up tools but when I received it, the palette's mirror has a crack and some of the eyeshadows were crushed. Not only that they are not answering my messages but also the store has a no refund policy. I cannot give the palette to the person that is supposed to be receiving it because it was damaged.

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    No Name

    Since the store is not giving any refund although it was their fault, you can report it to the local trading standards department because it was part of a statutory right of a customer. You can send them an email and notify the shop about what you are about to do. That way, maybe they will do something about your ordered products.

    2020.03.24 15:44

    Please leave your knowledge and opinion!

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