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This guys have a very bad claims process

The AIG Travel Guard Direct provides four plan types with varying levels of coverage. By choosing the one that best suits your travel needs, you get insured, spend and travel wisely with AIG Travel Guard Direct. Alas!They have a very bad claims process, when I submitted my medical receipts for processing, no reply was given from AIG and my claim was left hanging. I have to call the staff 2 weeks later, which they claim that they did not receive until I make some noise before they suddenly "found the receipts" and process the claim.

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