Forum
Last updated: 

Can I make a dispute over a transaction if I am not satisfied with the quality of the product/service provided by the merchant?

I made some online purchases with my Citi Cash Back Visa Card but was not satisfied with the delivered goods, how do I raise a dispute regards to payments made through my credit cards for the delivery of unfit goods/services

User comments

  • user image

    No Name

    Actually your ability to dispute a transaction due to poor or unsatisfactory product quality will depend on the sales agreement between the cardholder and the merchant. For example, you purchased a pair of sneakers from a physical store and the terms of sale stated a no-return policy which you have sighted, signed and acknowledged. If so, you will have no rights to dispute the transaction. However, if you made an online purchase like you say and the merchandise you received was not as described or it arrived damaged, you can file a dispute as you have a right to do so. In such a case, you should first make efforts to contact and resolve the dispute with the merchant to either get an exchange or a refund upon returning the merchandise. If the merchant refuses, you can then file a dispute with your card-issuing bank. You will however need to provide documentary proof that the wrong or defective product was delivered in order for the bank to initiate a chargeback.

    2019.08.01 3:1

Please leave your knowledge and opinion!

Recommending Reviews

Complimentary Night Stay a Success

Very impressed by the complimentary night stay I got after I made bookings for a five nights stay at a resort I spent my birthday at in Malaysia. Even more pleasing was the complimentary golf games at a high quality golf courses in Malaysia. As a matter of fact, I had as much as six complementary golf games.

Citi Cash Back Visa Card / Citibank Singapore

Earn additional bonus cashback with minimum spending of $888 in the statement month

Generally speaking, I find this card to be pretty good card as quite a number of the merchants that they partner with for the promotions are those whom I visit frequently to earn a decent cash rebate from my purchases and overall spending. And not until recently did I realize that one can get to earn additional bonus cashback with minimum spending of $888 in the statement month, so therefore with proper planning on all your bigger purchase it can help you gain more cash rebates faster.

Citi Cash Back Visa Card / Citibank Singapore

With this card you can get cash back by charging to the card and also get rebates or discounts

Best card ever! I have been using their Citibank Credit Cards since 8 years ago. They are probably the pioneers of cashback cards in Singapore essentially changing from their Dividend card to Cashback card. I would like to point out that with this card you can get cash back by charging to the card and also get rebates or discounts for Lazada purchases and Petrol station top up too.

Citi Cash Back Visa Card / Citibank Singapore

The card charges me interest every month despite me ensuring to pay up the full figure

This card has not been pleasant for me, as a matter of fact I am having regrets about it. The card charges me interest every month despite me ensuring to pay up the full figure. I am left to assume that maybe these monthly interest were incurred due to lead-time of requesting them to rectify the previous error. Whatever the reasons may be, I just know that I am not happy with this card presently.

Citi Cash Back Visa Card / Citibank Singapore

Very bad customer service is making it difficult for me to continue holding this card

Even as all forms of customer service is done online one would expect that they would make the online customer service seamless however bad customer service is making it difficult for me to commute when problems arises. I even went further to send emails through my account asking them to return my call back, but received none till date save for tons of calls from their marketing department promoting their loans and other services

Citi Cash Back Visa Card / Citibank Singapore

I have to say this is not a good system and there are better cashback cards out there

In respect to the cashback, I was informed that we need to accumulate 50 points before we can redeem it out. This prompted me to be using the card very frequent, but still the percentage of cashback was so low that I only succeeded in reaching 30 points. I have to say this is not a good system and there are better cashback cards out there.

Citi Cash Back Visa Card / Citibank Singapore

Recommending Forums

What are the rewards and highlights of referring a friend to the Citi Cash Back Visa Card?

Citi Cash Back Visa Card

Related Forums

How do I buy and sell my bonds?

What are bond and how do they work?

Are there free sim plans in Singapore?

WHat is the cheapest unlimited mobile data plan in Singapore?

I'm looking for an unlimited mobile data plan that is cheap and reliable. I already have one which offers me Unlimited data and unlimited call and SMS but I'm currently on a budget and I don;t really call or send SMS so I'm looking for a low priced but reliable unlimited mobile data plan with adequate speed.

What is HSBC's personal loan in brief?

HSBC Personal Loan

How should I invest on my medical supplements using a credit card?

Related Reviews

Earnings of 1.3 KrisFlyer miles for every S$1 spent locally

This card offers a few thrills if you are one for accumulating miles as you can earn 1.3 KrisFlyer miles for every S$1 equivalent in foreign currency spent overseas on eligible purchases up to S$3,800 each month. On such purchases above S$3,800 each month, you can earn 2 KrisFlyer miles. Furthermore the card allows earnings of 1.3 KrisFlyer miles for every S$1 spent locally in Singapore dollars on eligible purchases up to S$3,800 each month. On such purchases above S$3,800 each month, earnings are 1.4 KrisFlyer miles. Highly recommended for those who seek to accumulate miles.

American Express Singapore Airlines PPS Club Credit Card / American Express International

Great customer service officers

I have had this card for a long while. The good thing with the card is that AMEX have been waiving my annual fees which is probably why I still have the card. The pros with this card include – Great customer service officers that are friendly and will do their best to help you with prompt follow ups, direct credit of miles to your Krisflyer account, many small promos every few months with a fantastic sign up promo, no minimum spending and perfect for concert lovers as AMEX offers priority to provide tickets.

American Express Singapore Airlines KrisFlyer Ascend Credit Card / American Express International

Family Package Rewards

My family had a really fun time with the 10% off Siam Adventure Club Family Package Booking which came with breakfast for 2 adults and up to 2 kids with a Kids room setup in room and full access to kids activities. We even enjoyed daily evening drinks for whole family on selected menu from 5pm to 6pm.

HSBC VISA Platinum Credit Card / HSBC Bank Singapore

Poor Customer Service

I am quite very disappointed with this card as I have never received the vouchers for all the points I have accumulated so far. I have on several occasions made complaints via the phone and even in person, but all to no avail. I would not recommend this card to anyone for this reason, i have to say unfortunately.

Citi Rewards Card / Citibank Singapore

Pleasant Rewards

In my opinion, this card is one of the best cards in the market especially as there are no expiry date to miles earned and an amazing 2 VIP airport lounge access. I love the fact that the card can be used for major big ticket items and to clock mileage. Redemption can be done easily without hassle and customer service staff are very helpful

Citi PremierMiles Visa Card / Citibank Singapore

I can enjoy Interest rates starting from 5.80% p.a.

I love that I can enjoy Interest rates starting from 5.80% p.a. (EIR 11.38% p.a.) on their 12-month instalment plan which allows for fixed monthly repayments.The monthly repayment for your Cash-on-Instalments is fixed, allowing you to manage your finances with ease of mind. That works perfect for me as it helps me to be more organized and I give them thumbs up.

NTUC Plus! Visa Credit Card / Oversea-Chinese Banking Corporation